Shipping & Returns Policy
Thank you for shopping with whats that four! We’re committed to making your experience smooth and enjoyable. Please find our shipping, returns, and exchanges policies below.
Shipping Policy
Processing Time
We aim to produce and send all items within 2-7 business days. Please note that orders are not shipped on weekends or holidays, all products are made to order.
Once your order has been dispatched, you will receive a shipping confirmation and email with tracking information.
Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on your selected service and delivery location.
We partner with over 40 shipping providers globally to ensure efficient and reliable product delivery. The choice of shipping provider is determined by various factors, including:
Production country
Delivery country
Selected shipping method
You can view the available shipping methods and providers for your order during the checkout process.
Please note: These delivery times are estimates and may vary depending on factors outside our control (e.g., customs delays or seasonal fluctuations).
International Shipping
We offer international shipping to many countries. International orders may be subject to additional customs fees, import taxes, or duties depending on your country’s regulations. These charges are the responsibility of the customer.
Shipping Tracking
All shipments are trackable, and you will receive a tracking number once your order has shipped.
Returns & Exchanges Policy
We want you to love your purchase! If you’re not satisfied with an item, you may return it under the following conditions:
Return Eligibility
Returns must be requested within 30 days of receiving your order.
Items must be unworn, unwashed, and in their original condition, with tags attached.
Final sale items and personalised products are not eligible for return.
How to Initiate a Return
Contact our customer service team at whatssthatt4@gmail.com with your order number and reason for the return.
We will first offer a replacement of the same product that you was not happy with.
If still not happy once approved, we will provide you with a return address and instructions for sending the item(s) back.
Please securely pack the item(s) and send them to the return address provided.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
We recommend using a trackable shipping service, as we are not liable for lost or undelivered returns.
Refunds
Upon receiving and inspecting your return, we will notify you via email.
Approved refunds will be issued to your original payment method within 5–10 business days.
Original shipping fees are non-refundable.
Damaged or Defective Items
If your item arrived damaged or defective, please contact us at admin@whatsthatfour.com within 7 days of delivery with photos of the issue. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, returns, or any other inquiries, please reach out to us at:
Email whatssthatt4@gmail.com